Return Policy

Please submit a return or exchange claim to itskonetshop@gmail.com within seven (7) days of delivery date (please note seven (7) days is from the date of carrier delivery and not opening of the package)

Within the email please submit your full name, order date, order number, item or items which you are looking to return or exchange, and the reasoning behind doing so.

Reasons for return/exchange: product is missing inclusions (not including pre-order benefits or posters), cd is damaged/not playing, photocard front (not back design side) is damaged note defects only visible in light will not be accepted.

Reasons not accepted for return: plastic or outer packaging of items is damaged (this is due to the nature of shipping and the outer packaging is for the protection of the items within). photocard backing is damaged non-portrait area, the product has been visibly tampered with, customer has not provided a time stamped video showing the outer box and items as they are unboxed (video must be uncut & un-editied) , the item is signed, items purchased were on clearance and/or discount, items are one use or have sanitary seals such as food and beauty products, returns and exchanges will not be accepted if you had a change of mind or are looking for a different version of your items.

If you are concerned about whether or not to submit a claim or if it will be accepted please email us at itskonetshop@gmail.com with your order number and video and we will gladly look into it for you.

* If your claim is accepted Konet Shop will send you a return label as well as where to ship the item from, the customer will incur the shipping price of package sending.

** If pre-paid label is sent to customer by Konet Shop return must be made within 2 weeks of postmarked date.

*** Items sent back without first submitting a request will not be accepted and may not be shipped back or refunded. we will notify you whether or not your claim has been accepted within two (2) weeks of receiving it back to our warehouse.

• All items on clearance are final sale, and no refunds will be accepted no matter the circumstance.